Equifax Breach

Equifax, one of the three national consumer credit reporting agencies, announced a major data breach. This breach affects approximately 143 million Americans. The data breach occurred May – July 2017, and the information stolen includes consumers’ personally identifiable information, including names, Social Security numbers, dates of birth, addresses and, in some cases, driver’s license numbers.

Andover Bank was not compromised and your information was not stolen from our bank. Andover Bank takes the security of its customers’ information very seriously, and we are providing you with the information we know about this massive breach and the steps you can take to protect your personally identifiable information if you so desire. Following this unprecedented breach, we ask our customers to be extra vigilant and to report any suspicious activity on your Andover Bank accounts by calling 844-259-5473 or visiting www.andoverbankohio.com.

Equifax established a website that informs consumers if they may be affected by the breach, provides additional information on the breach, and offers complimentary identity theft protection and credit file monitoring. This information is available at www.equifaxsecurity2017.com. To protect your identity and personal information, we strongly encourage all customers to take the actions noted below.

  • Review your account statements to identify any suspicious transactions. You can also monitor your account activity online at any time at www.andoverbankohio.com.
  • If you spot any suspicious transactions, contact us immediately at 844-259-5473.
  • Consider if you should place an initial fraud alert on your credit report (see: https://www.consumer.ftc.gov/articles/0275-place-fraud-alert).


Experian®                       TransUnion®                     Equifax®   

P.O. Box 9554                  P.O. Box 2000                    P.O. Box 740241 

Allen, TX 75013               Chester, PA 19016            Atlanta, GA 30374           

888-397-3742                   800-680-7289                      866-349-5191 

www.experian.com      www.transunion.com     www.equifax.com

  • You should also contact the credit reporting agencies to notify them of any suspected fraud or identity theft.

If you believe you are the victim of identity theft, contact your local law enforcement office and/or your state attorney general. Finally, you may also want to consider reviewing information about recovering from identity theft, which is available from the Federal Trade Commission (FTC) at https://www.identitytheft.gov/ or by calling 877-IDTHEFT (877-438-4338). The FTC also offers general information to protect your online presence at https://www.consumer.ftc.gov/topics/privacy-identity-online-security.

Equifax has established a dedicated toll-free number to answer questions you may have about the Equifax data breach and its effect on your personally identifiable information. You may call them at 866-447-7559.

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