What
do I do if my Andover Bank credit card or debit card is lost or
stolen and the bank is closed?
Can
I go to any branch and do my banking?
Yes, you
can do your banking at any Andover Bank office, located in
Andover, Ashtabula Harbor, Austinburg, Conneaut, Geneva, Jefferson,or
Pierpont
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If
I move, do I need to change my checks?
You can
continue to use your existing checks, but you may want to
order new checks with your new address on them.
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What
are your hours and are all branches the same?
All Andover
Banking center lobby hours are:
9:00am
- 4:30pm Monday thru Thursday
9:00am - 7:00pm on Friday
9:00am - 12 Noon on Saturday
All Drive-Up windows open at 8:30am daily
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What
do I need to open a new account? How much money?
A valid
drivers license, State ID card, or passport and Social Security
Number.
There is no minimum amount required to open a checking
or savings account. Certificates of deposit require minimum
deposit of $1,000.00.
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Do
you have free checking?
Yes.
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What's
my balance?
You can
check your account balances 24 hours a day, 7 days a week
on Andover Bank's online banking site or by calling INFOLINE
at 888-343-2200.
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I
have a pension or IRA account. How do I get my funds to the
Andover Bank?
Bring
your account number from the institution you are transferring
from or pension fund information. Your New Account Representative
will instruct the financial institution or organization to
forward your funds as a direct rollover to transfer to your
new account.
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My
Social Security is going to another bank. I need it to go to
my new account. How do I do that?
By completing
an Andover Bank "Quick Start" enrollment form available at
all banking centers.
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Do
you have Internet banking?
Yes, you
can enroll by clicking online banking on the home page menu
bar.
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Do
you have a toll free number?
INFOLINE
888-343-2200, you may leave a message after hours or speak
to a customer service representative during normal business
hours.
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I
was trying to balance my account, but there's a check amount
that I didn't write down. Can you tell me what it is?
Once the
check has been presented to the bank for payment, we can provide
you with the information. You can also view your account online
or call INFOLINE at 888-343-2200 to determine if the
item has cleared.
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What
do I do if my Andover Bank credit card or debit card is lost
or stolen and the bank is closed?
To report
a lost or stolen credit card, call 1-800-325-3678; a lost
or stolen debit card should be reported to 1-800-528-2273.
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